Contact Us

CONTACT CASTLE ROSE BOUTIQUE

customercare@castleroseboutique.com

 

FOR RETURNS MAIL TO:

Castle Rose Boutique 

PO BOX 2571

Riverview, Florida 33568

 

RETURN POLICY

  • An item is only eligible for return or exchange within 14 calendar days of purchase date.

  • You must first notify us first via email about your return.

  • Your are responsible for the return postage.
  • Custom orders are non refundable.

  • Swim Suits are non refundable

  • Items must not be worn, washed, used and tags must be in place and must be placed into their original packing when returning.

  • If items are in less than perfect condition there will be no refund issued.

  • Please include a copy of the invoice sent to you at the time of purchase along with a note on why the merchandise is being returned.

  • Holiday items are non returnable and non refundable unless damaged which must be reported within 5 days.

  • Damaged items MUST be reported within 5 days of receiving the goods. Clearance items are final sale. Original Shipping is not refundable.

  • We are not responsible for missing packages when the package shows it was delivered to the address you provided. Please contact USPS or your local post office to file a claim we are happy to help with this process as well. 
  • Refunds are issued back to the original method of payment or with an online credit. Refunds are processed within 10-15 business days of receiving your return.

  • We will send you an email confirmation when your return has been received and the refund has been issued.

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